Terms of service

These terms cover this website and any work you ask Kaslu ([LEGAL NAME], ABN [ABN]) to do. The agreement you sign with us (the Client Service Agreement, or the Master Services Agreement and a Statement of Work) has the full detail. If this page and your agreement ever disagree, your agreement wins.

Every quote is a fixed price for the work it lists, and stays open for 30 days. If you want something the quote doesn’t cover, we’ll quote it separately and wait for your OK before starting.

• Builds: 50% when you sign, 50% before the site goes live. The deposit isn’t refundable once design work has started.
• Pay-monthly Launch builds: nothing up front, then $169 a month for 12 months ($2,028 in total) or $239 a month for 6 months ($1,434 in total), with Essentials care included.
• Care plans, add-ons (Follow-ups and App care) and social media plans: billed monthly in advance by direct debit or card. Follow-ups has a one-off $299 set-up fee.
• Invoices are due within 7 days. If one is more than 14 days overdue we may, after a reminder, pause work or take the site offline until it’s paid, and charge interest of 2% a month on the overdue amount.

Prices are in Australian dollars and exclude GST. If we’re registered for GST, it’s added to each invoice.

Send content, logins and feedback by the dates in your agreement, and reply to design and preview links within 5 business days. If those arrive late, the launch date moves by at least the same amount. You confirm you have the right to use any logos, photos and words you give us.

Care plans run for at least 3 months from launch. If you pay for your build monthly, the care plan runs for the payment term (6 or 12 months). If you take the 20% build discount, it runs for at least 6 months. That’s because we’ve covered the build. Social media plans run for at least 3 months.

After the minimum, plans continue month to month until either of us gives 30 days’ written notice. If you leave during a longer minimum, you pay only the part of the build we haven’t recovered: $70 for each month left on a 12-month pay-monthly Launch, $140 for each month left on a 6-month one, or the build discount reduced by a sixth for each month you stayed. If you end a social media plan or App care during its minimum, the remaining months are charged at half the monthly fee. After the minimum we may change monthly prices with 60 days’ notice, and you can cancel before the change starts.

If you cancel a build, you pay for the work done to that date. Monthly fees aren’t refunded for part months.

Nothing in these terms takes away your rights under the Australian Consumer Law. The details are in our refunds and cancellations policy.

Once the build is paid in full, the design, the words we wrote for you and your domain are yours. After the minimum term you can move the site elsewhere; we hand over the files for a one-off $150 export fee. We keep our own code, templates and know-how, and you get a permanent licence to use them as part of your site.

We may show the finished work in our portfolio. Tell us if you’d rather we didn’t.

Some of what we set up runs on other companies’ services, like Google, Instagram, Facebook, [SMS PROVIDER] and [PAYMENT PROVIDER]. Their terms apply too. When they change their rules or go down, we’ll help you work around it, but we can’t control them.

Sites on a care plan are hosted, monitored and backed up, with response times set out in our Service Level Agreement. We aim for 99.5% uptime each month; if we miss it, you can claim a credit on the next month’s fee.

Custom booking, ordering or dashboard systems are looked after under App care, not the care plan. Its hours and response times are written into your quote. App care runs for at least 3 months.

As far as the law allows, our total liability is limited to what you paid us in the 12 months before the problem, and we aren’t liable for indirect losses such as lost profit. Your Australian Consumer Law guarantees still apply.

Either of us can end the agreement if the other seriously breaks it and doesn’t fix it within 14 days of being told.

Tell us in writing and we’ll talk within 7 days. If it isn’t sorted within 21 days, either of us can ask the NSW Small Business Commissioner or a mediator to help before going to court. These terms are governed by the law of New South Wales.

Questions? hello@kaslu.com.au or [PHONE].